After your order is placed, our typical steps are as follows:
1. You will receive an automated invoice right after pruchasing, if this doesn't come through straight away, feel free to let us know and we will resend it to you (sometimes it does go to spam). Please check the invoice and let us know if you have any questions.
2. The order is then passed through to our design team, which validates the design, and creates a hard design, which is then approved and passed onto our production team.
3. The production is carried out, for which, depending on complexity, is checked alongside our design team during a 3 step process. This is to ensure you get the sign exactly as you requested it.
4. Once complete, it is then checked by the senior team, and a 1 day quality check is then carried out for the sign. It is then collected by the courier in large batches (they collect daily from our facility, for which we have in Rotterdam and Shanghai). They then process it via an economy route to their sorting and fulfilment centre.
5. From the couriers sorting and fulfilment centre, they then pick and pack it, and redistribute it to the respective local depot. This is where it would be arrange to go out for delivery to you.
6. At this stage, our courier (using software built which is connected between them and Verve House), updates the tracking and thus you receive tracking directly in your inbox. At this stage if the individual representative in the courier doesn't update accordingly, this may mean that the order seems like it is delayed or not out for delivery, when it indeed is. This is something we are continuing to work on improving.
7. Finally, the order is out for delivery, and once you receive your order, we ask for it to be checked, and noted if there is any error or damage within 24 hours. For which case, please follow our Returns and Refunds section for more information.
We are striving and working tirelessly to improve this process and we thank you for your support and patience waiting for your sign :)
